Policies

Products Offered 

We offer a variety of vape products in our Charleston, WV shop for beginner and intermediate vapers alike. Shop for items like mods, tanks, whole kits, external batteries, battery chargers, pre-made (sub ohm) coils, cotton & wire for building your own coils, drip tips, tools and other accessories. 

We also offer vape related merchandise (shirts, hats, etc.) for sale on our website. 

Shipping Policy

Currently, we do not offer vape hardware, eliquid, or other vape accessories for sale online. They can only be purchased from our vape shop in Charleston, West Virginia.

We do, however, offer gift shop items for sale online. Each item is made to order. Please allow up to 5 days for your order to be processed and made especially for you. Shipping times vary depending on your US location and will arrive 3-7 business days after they are processed. There is a $5 flat rate shipping fee per order.

Online Sales Tax

We are located in West Virginia. We also use warehouse services on both coasts, California and North Carolina, to help orders reach our customers faster. That is why we are required to charge sales tax for online gift shop orders being shipped to California (7.25%), North Carolina (4.75%) and West Virginia (6%). 

Physical WV Store Return Policy

You must request a refund within 7 days of purchase. Original receipt is required. Returned items must be unused and in the same condition in which they were purchased. Items not eligible for returns include eliquid, batteries, coils, used hardware, and any other item not in its original packaging. For hardware issues, please contact the manufacturer with the warranty card information included in the box.

Online Merchandise Return Policy

Please contact us regarding a return within 7 days of receiving your item(s). Returns are only accepted for misprinted items, items damaged in transit, or incorrect items shipped. We do not accept returns for buyer's remorse or size exchanges. If the shipper determines your address is invalid and your product is sent back to us, you will need to pay a shipping fee to have your item sent back out once your new shipping address has been confirmed. 

Battery Disclaimer

New Found Vapes will not be held responsible or liable for any injury, damage, or defect (permanent or temporary) that may be caused by the improper use of a LI-ION battery or other products purchased. Please have a basic understanding of the batteries you are using and how to care for them properly.

Nicotine Warning

The products offered on our Charleston, WV vape shop are intended for use by responsible adult vaporizer users over the age of 18 and are not intended for pregnant or nursing women, children, people with or at risk for heart disease, high blood pressure, diabetes, asthma, or those who are sensitive to nicotine, propylene glycol, or vegetable glycerin. Nicotine is highly addictive and may be dangerous to your health.

Nicotine is highly addictive and habit forming. Keep out of reach of children and pets. Most of our e-liquids contain nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. Our products are not intended as a smoking cessation product, but rather as an alternative to traditional cigarettes. 

If you experience any side effects, or possible side effects, stop using the product immediately and consult a physician. These products may be poisonous if orally ingested, or if it contacts your skin.

Our products are not a smoking cessation product. They have not been tested or guaranteed as such. 

Age Verification

By using this website, you agree that you are 18 years old or older. Falsifying your age for the purpose of purchasing products from us is strictly illegal and is punishable by law. Purchasing items on behalf of a minor is also prohibited and punishable by law. We reserve the right to ask for identification upon our discretion. We reserve the right to deny any customer if we think it is placed by or for a minor. 

Website Security

Our website uses an SSL Encryption Everywhere Certificate. SSL certificates are verification by a trusted third party that our website is secure for you, our customers, and that any information you submit is properly encrypted. 

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Unsubscribing

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking the "unsubscribe" button in the marketing email sent to you.

Website Host

Our website is hosted by Big Commerce, a leader in vape e-commerce shops. They can be contacted toll free at 1-888-248-9328 Mon to Fri from 8am to 6pm CST. 

Contact Us

If you have any other questions or need further assistance, please email melissa@nfvapes.com or use the Contact Us page on our website.